Diploma In Customer Relationship Management (Level 4) 3 Sections20 LessonsLifetime Access
Curriculum
- 3 Sections
- 20 Lessons
- Lifetime Access
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- Diploma in Customer Relationship Management (Level 4)18 Items
- 1.1Module 1: Introduction to Customer Service
- 1.2Module 2: Communication Skills
- 1.3Module 3: Understanding Customer Behaviour
- 1.4Module 4: Product Knowledge
- 1.5Module 5: Customer Service Standards
- 1.6Module 6: CRM (Customer Relationship Management)
- 1.7Module 7: Telephone Etiquette
- 1.8Module 8: E-mail Etiquette
- 1.9Module 9: Written Communication
- 1.10Module 10: Social Media Customer Service
- 1.11Module 11: Live Chat Support
- 1.12Module 12: Sales and Service
- 1.13Module 13: Service Recovery
- 1.14Module 14: Upselling and Cross-Selling Techniques
- 1.15Module 15: Customer Service Metrics and KPIs
- 1.16Module 16: Handling Customer Complaints
- 1.17Module 17: Handling Challenging Situations
- 1.18Module 18: Cultural Awareness and Diversity
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