Why a Privacy Policy?
The Royal Open College privacy policy (the “Privacy Policy”) is all about letting you know that, as a Royal Open College customer, we take the protection and management of your personal information very seriously. As a UK-based business, our handling of your information is controlled by the UK Data Protection Act 2018. We therefore take great care to protect your personal information or anything which might identify you personally, such as:
Name
Email address
Telephone number
Organisation information (e.g. Name, Address, Telephone number)
How do we collect information about you?
Royal Open College offers services which can be purchased via the website and application and can be paid for online or offline. During the purchase process, we will require personal and organisational information. Royal Open College may also offer free trials via the website, which require the same personal and organisation information.
How do we use your information?
Information we obtain from you is used to:
- Improve and extend our services
- Respond to your requests for specific services
- Analyse user/purchaser/visitor interactions
- Market additional Royal Open College services
Legal requests for information
Royal Open College may be required under court order to provide personally identifiable information to government authorities. Providing such government departments/agencies have legal rights to access our records and such enquiries are correctly made, we will supply such authorities with the information they require.
With whom do we share your information?
We would only share personally identifiable information with third parties if:
- You agree to us sharing this information.
- We are forced to bring legal actions against a subscriber who has breached our user agreement.
- We sell, assign or transfer all or part of Royal Open College and the services it provides, providing your personal information is sold, assigned or transferred only to the acquirer as part of such a transaction.
- They are providing services to the Royal Open College. Such third parties are limited in their rights to use such information only for the provision of these services to Royal Open College.
- They are affiliates subject to privacy policies that protect your personally identifiable information from disclosure and are comparable to this privacy policy.
How long do we retain your information?
We retain your information so long as you remain a subscriber and by default for 12 months subsequent to termination of your subscription. You can request earlier permanent deletion of your data if you wish, but your data will reside in backups for a period of 3 months thereafter.
Information Security
The Royal Open College website and application have various security measures in place to protect the loss, misuse and alteration of the information under our control. Although no security measure is foolproof, we believe that these measures are consistent with good practice as modern technology permits.
Email Privacy
We follow email marketing best practices at all times. A key aspect of these best practices is the operation of permission-based emailing. If you receive emails from Royal Open College or a partner, it will be because you have elected to receive such emails or they are communications specifically related to services requested.
Call Privacy
We may record incoming and outgoing calls for contractual and training purposes. Call recordings are retained for a period of up to 24 months and are never shared with third parties.
Outbound links
The Royal Open College website and application may contain links to other websites. While links are reviewed at the time of publishing, we are not responsible for the content of external links as they can be changed without our knowledge.
Your rights
You have various rights in respect of the personal information the Royal Open College holds about you. These are set out in more detail below. If you wish to exercise any of these rights, you can do so by contacting Royal Open College through our website. Please note that you will need to provide proof of identity.
Request access to your personal information: You can ask Royal Open College to provide you with a copy of the personal information we hold about you.
Request correction: You can ask Royal Open College to change or complete any inaccurate or incomplete personal information held about you.
Request erasure: You can ask Royal Open College to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
Right to object: You can object to Royal Open College processing your personal information where we rely on a legitimate interest, and there is something about your particular situation which makes you want to object. You also have the right to object to where we process your personal information for direct marketing purposes.
Request restriction: You can ask Royal Open College to restrict our use of your personal information in certain circumstances, including where you contest the accuracy of the data or object to its use.
Request transfer: You can ask us to provide you or a third party with some of your personal information in a structured, commonly used, electronic format.
Withdraw consent: If you have given Royal Open College your consent to use your personal information (for example, for marketing), you can withdraw your consent at any time.
You will not have to pay a fee to access your personal data or exercise your rights unless your request is clearly unfounded or excessive. We aim to respond to all legitimate requests within one month.
Use of Cookies
Cookies are small files which many websites transfer to your device. They help us understand how you use our website and allow us to provide a more personalised experience.
You can set your browser to refuse cookies or to warn you before accepting them. However, some parts of the website may not function properly if cookies are disabled.
Contact information
If you have any issues with correcting your information or queries concerning this policy, please contact Royal Open College via our official website or support email (support@royalopencollege.org).
We endeavour to respond to all support requests within 24 hours.
Policy changes
Royal Open College reserves the right to change its privacy policies at any time. Updated policies will always be available on our website. This Privacy Policy forms part of a legal agreement between you and Royal Open College.
