Service Helpdesk & Technical Support Course

Module 01: Administration Support Assistant

Learn key administrative duties supporting helpdesk functions and office tasks. Gain practical skills for effective support roles.

Module 02: Personal Assistant

Understand personal assistant responsibilities and organisational techniques. Improve multitasking and communication in support environments.

Module 03: Administration & Office Skills

Develop essential office skills including filing, record keeping, and correspondence management. Enhance your operational efficiency.

Module 04: Skills of an Effective Administrator

Explore traits and techniques that improve administrative effectiveness. Build confidence in managing daily office demands.

Module 05: Administration Receptionist Skills

Master receptionist duties such as greeting visitors and managing calls. Strengthen customer-facing communication skills.

Module 06: Business Telephone Skills for Admin & Receptionist

Learn professional telephone etiquette and call handling methods. Enhance clarity and confidence in verbal communication.

Module 07: Representing Your Boss and Company

Understand how to professionally represent managers and organisations. Develop skills to manage external and internal communications.

Module 08: Business Etiquette

Study workplace etiquette including dress, behaviour, and communication. Improve your professional image and interpersonal interactions.

Module 09: Mail Services and Shipping

Explore processes for managing mail and shipping tasks efficiently. Learn best practices for handling correspondence.

Module 10: Travel Arrangements

Gain skills in organising travel logistics and itineraries. Develop attention to detail for smooth scheduling.

Module 11: Organising Meetings and Conferences

Learn how to plan, schedule, and coordinate meetings and events. Build organisational skills for effective event support.

Module 12: Diary Management and Note-taking

Understand diary management and note-taking techniques. Improve your ability to track appointments and record information.

Module 13: Time Management for Admin & Receptionist

Develop strategies to prioritise tasks and manage time effectively. Build resilience against workplace pressures.

Module 14: Record Keeping and Filing Systems

Learn systemised approaches to record keeping and filing. Improve data organisation and retrieval skills.

Module 15: Business Writing Skills

Enhance your ability to write clear and professional business documents. Focus on tone, clarity, and accuracy.

Module 16: Organisational Skills

Build competencies in structuring work processes and managing resources. Improve efficiency and workflow management.

Module 17: Communication Skills

Strengthen verbal and written communication for professional contexts. Enhance clarity and effectiveness in information exchange.

Module 18: Customer Service & Receptionist Skills

Develop customer-focused service skills for reception and helpdesk roles. Build confidence in managing enquiries and resolving issues.

Module 19: Effective Planning and Scheduling

Learn practical planning methods and scheduling techniques. Improve your ability to coordinate tasks and deadlines.

Module 20: Invoicing and Petty Cash

Understand basic invoicing procedures and petty cash management. Gain skills to support financial administration tasks.