Customer Success Manager 3 Sections21 LessonsLifetime Access
Curriculum
- 3 Sections
- 21 Lessons
- Lifetime Access
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- Customer Success Manager19 Items
- 1.1Module 01: Introduction to Customer Service8 Minutes
- 1.2Module 02: Communication Skills12 Minutes
- 1.3Module 03: Understanding Customer Behaviour10 Minutes
- 1.4Module 04: Product Knowledge11 Minutes
- 1.5Module 05: Customer Service Standards10 Minutes
- 1.6Module 06: CRM (Customer Relationship Management)12 Minutes
- 1.7Module 07: Telephone Etiquette9 Minutes
- 1.8Module 08: E-mail Etiquette10 Minutes
- 1.9Module 09: Written Communication11 Minutes
- 1.10Module 10: Social Media Customer Service11 Minutes
- 1.11Module 11: Live Chat Support9 Minutes
- 1.12Module 12: Sales and Service6 Minutes
- 1.13Module 13: Service Recovery9 Minutes
- 1.14Module 14: Upselling and Cross-Selling Techniques10 Minutes
- 1.15Module 15: Customer Service Metrics and KPIs11 Minutes
- 1.16Module 16: Handling Customer Complaints11 Minutes
- 1.17Module 17: Handling Challenging Situations11 Minutes
- 1.18Module 18: Cultural Awareness and Diversity10 Minutes
- 1.19Final Exam
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