Communication Skills For Telephone, Conference Calls
Gain confidence and progress your communication skills with this course. You’ll develop a clear understanding of effective telephone and conference call techniques aligned with UK sector best practice. Study flexibly online at your own pace, valued by UK employers for professional development.
Overview
What You’ll Learn From Communication Skills For Telephone, Conference Calls
Overview
The Communication Skills For Telephone, Conference Calls course is a CPD-accredited online programme designed for UK learners seeking to improve their professional communication. It suits those ready to enhance their ability to engage clearly and confidently in remote conversations.
You’ll increase your understanding of effective communication, applying practical skills to manage telephone and conference call interactions with greater responsibility. This course supports thoughtful decision-making and professionalism, reflecting sector expectations for quality and clarity.
Learners typically include professionals aiming to refine their communication skills for leadership and collaboration roles. The course offers flexible, online study supported by expert guidance, enabling skill development at your own pace.
Key highlights:
- Build practical telephone and conference call communication skills
- Flexible, self-paced online learning with 12 months’ access
- CPD-accredited for recognised continuing professional development
- Focus on confidence, clarity, and professional effectiveness
- Includes real-world communication scenarios and strategies
- Supportive learner experience with instant assessment feedback
Accreditation & Recognition
This Communication Skills For Telephone, Conference Calls is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training. Earn a CPD Accredited certificate to showcase your knowledge and skills
- 100% online, self-paced study with 12 months’ access
- Includes online multiple-choice exam and optional reflective portfolio
- Order a CPD-accredited digital certificate (optional printed version available for £24.99)
- Recognised by UK employers and globally trusted certification
Assessment & Certification
Your progress in this Communication Skills For Telephone, Conference Calls is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion. Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement. This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.
Who Is This Course For?
- Aspiring professionals seeking to improve communication confidence
- Practising professionals managing remote team interactions
- Team leaders enhancing telephone and conference call skills
- Individuals responsible for internal and external communications
- UK-based staff aiming to align with sector communication best practice
Career Opportunities & Progression
- Customer Service Advisor (£18,000–£25,000)
- Team Coordinator (£22,000–£30,000)
- Office Manager (£25,000–£35,000)
- Communications Officer (£23,000–£32,000)
- Project Support Specialist (£24,000–£33,000)
Key Skills You’ll Gain
- Confident verbal and non-verbal communication
- Effective active listening and response techniques
- Conflict resolution and negotiation skills
- Clear written communication for professional contexts
- Intercultural communication awareness
- Leadership communication and influence
- Managing communication technology proficiently
Why Study with Royal Open College
Royal Open College is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime. CPD-accredited and employer-recognised qualifications trusted across the UK
Enrol today to develop practical skills and build confidence with the CPD-accredited Communication Skills For Telephone, Conference Calls, designed to strengthen your real-world understanding.
- Expert tutors with essential real-world experience
- 100% online learning with UK-based learner support
- Affordable, transparent pricing with no hidden fees
- Trusted by thousands of UK learners and global professionals
Course Curriculum for Communication Skills For Telephone, Conference Calls
Explore communication basics and its professional importance. Understand key principles shaping effective interactions.
Module 02: Verbal Communication
Learn techniques for clear, confident spoken communication. Enhance tone and clarity over the phone.
Module 03: Non-Verbal Communication
Discover the impact of body language and facial expressions. Apply non-verbal cues to support messages.
Module 04: Written Communication
Improve clarity and professionalism in emails and messages. Practice concise, purpose-driven writing.
Module 05: Listening Skills
Develop active listening to enhance understanding and response. Recognise barriers and improve engagement.
Module 06: Conflict Resolution
Understand conflict dynamics and resolution strategies. Build skills to manage disagreements calmly.
Module 07: Intercultural Communication
Recognise cultural differences affecting communication. Adapt approaches to diverse audiences.
Module 08: Persuasive Communication
Master techniques to influence and motivate others. Structure messages for maximum impact.
Module 09: Public Speaking
Gain confidence in presenting ideas clearly. Practice techniques for engaging virtual audiences.
Module 10: Media Communication
Understand communicating through digital platforms. Manage professional tone across media channels.
Module 11: Crisis Communication & Conflict Resolution
Learn to communicate effectively during challenges. Apply strategies for maintaining clarity.
Module 12: Communication in the Workplace
Explore communication norms and expectations. Enhance team collaboration through clear dialogue.
Module 13: Communication and Technology
Use communication tools efficiently. Manage virtual meetings and digital correspondence.
Module 14: Communication and Leadership
Develop leadership communication skills. Inspire and guide teams through effective messaging.
Module 15: Communication and Negotiation
Build negotiation techniques for positive outcomes. Apply communication to resolve differences.
Curriculum
- 3 Sections
- 17 Lessons
- Lifetime Access
- Communication Skills For Telephone, Conference Calls15
- 1.1Module 02: Verbal Communication
- 1.2Module 01: Introduction to Communication
- 1.3Module 03: Non-Verbal Communication
- 1.4Module 04: Written Communication
- 1.5Module 05: Listening Skills
- 1.6Module 06: Conflict Resolution
- 1.7Module 07: Intercultural Communication
- 1.8Module 08: Persuasive Communication
- 1.9Module 09: Public Speaking
- 1.10Module 10: Media Communication
- 1.11Module 11: Crisis Communication & Conflict Resolution
- 1.12Module 12: Communication in the Workplace
- 1.13Module 13: Communication and Technology
- 1.14Module 14: Communication and Leadership
- 1.15Module 15: Communication and Negotiation
- Order Your Certificate1
- Leave a Review1
Course Features
- Lectures 17
- Quiz 0
- Duration 5 hours
- Skill level All Levels
- Language English
- Students 671
- Assessments Yes
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