Telephone Receptionist
Gain confidence and progress your career by mastering telephone reception skills. This course develops your communication and organisational capabilities aligned with UK workplace standards. Study flexibly online at your own pace, enhancing your value to employers across sectors.
Overview
What You’ll Learn From Telephone Receptionist
Overview
The Telephone Receptionist course is a CPD-accredited, fully online programme tailored for UK learners ready to advance their professional skills. It offers practical knowledge designed to improve your effectiveness in reception and administrative roles. You can study at your own pace with full online support.
This course helps you take on greater responsibility by deepening your understanding of receptionist duties and office organisation. You’ll learn how to handle communication professionally and make sound decisions aligned with workplace expectations. The content emphasises ethical behaviour and quality service delivery.
Recognised for its practical focus, this course suits those looking to build confidence and capability in office environments. Typical learners include aspiring administrators, receptionists, and office assistants seeking flexible, skills-based development. The online format provides convenience and comprehensive support throughout your learning journey.
Key highlights:
- Develop key communication and organisational reception skills
- Flexible, self-paced online study with 12 months’ access
- CPD-accredited for professional development recognition
- Practical learning focused on UK workplace standards
- Interactive content designed for real-world application
- Supportive learning environment with expert guidance
Accreditation & Recognition
This Telephone Receptionist is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training. Earn a CPD Accredited certificate to showcase your knowledge and skills
- 100% online, self-paced study with 12 months’ access
- Includes online multiple-choice exam and optional reflective portfolio
- Order a CPD-accredited digital certificate (optional printed version available for £24.99)
- Recognised by UK employers and globally trusted certification
Assessment & Certification
Your progress in this Telephone Receptionist is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion. Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement. This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.
Who Is This Course For?
- Aspiring receptionists seeking foundational skills
- Office administrators enhancing communication and organisation
- Personal assistants managing front-of-house duties
- Experienced professionals improving customer service confidence
- Individuals aiming to develop leadership in administrative roles
Career Opportunities & Progression
- Receptionist: £18,000–£22,000 per year
- Administrative Assistant: £19,000–£24,000 per year
- Personal Assistant: £22,000–£28,000 per year
- Office Manager: £26,000–£32,000 per year
- Customer Service Coordinator: £20,000–£25,000 per year
Key Skills You’ll Gain
- Confident telephone and face-to-face communication
- Efficient time management and multitasking
- Professional customer service and reception techniques
- Organisational skills for handling office tasks
- Record keeping and administrative accuracy
- Effective business writing and correspondence
Why Study with Royal Open College
Royal Open College is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime. CPD-accredited and employer-recognised qualifications trusted across the UK
Enrol today to develop practical skills and build confidence with the CPD-accredited Telephone Receptionist course, designed to strengthen your communication and real-world understanding.
- Expert tutors with essential real-world experience
- 100% online learning with UK-based learner support
- Affordable, transparent pricing with no hidden fees
- Trusted by thousands of UK learners and global professionals
Course Curriculum for Telephone Receptionist
Module 01: Administration Support Assistant
Learn core administrative duties and support techniques. Gain skills essential for smooth office operations.
Module 02: Personal Assistant
Understand key tasks supporting executives and managing schedules efficiently. Develop effective communication for professional roles.
Module 03: Administration & Office Skills
Explore essential office procedures and organisation methods. Build practical skills for daily administrative tasks.
Module 04: Skills of an Effective Administrator
Discover time management and prioritisation strategies. Enhance your ability to handle multiple responsibilities confidently.
Module 05: Administration Receptionist Skills
Master reception duties including call handling and visitor management. Learn techniques to create positive first impressions.
Module 06: Business Telephone Skills for Admin & Receptionist
Develop clear, professional telephone communication. Manage enquiries and messages effectively.
Module 07: Representing Your Boss and Company
Understand professional conduct and company representation. Improve your interpersonal skills and discretion.
Module 08: Mail Services and Shipping
Learn processes for handling mail and shipments. Ensure accurate and timely distribution within the office.
Module 09: Travel Arrangements
Gain knowledge of organising travel logistics and itineraries. Coordinate bookings efficiently for business purposes.
Module 10: Organising Meetings and Conferences
Develop planning skills for events and meetings. Manage schedules and resources effectively.
Module 11: Time Management for Admin & Receptionist
Apply techniques to optimise your workday. Balance tasks to meet deadlines and priorities.
Module 12: Record Keeping and Filing Systems
Understand accurate filing and data management. Maintain organised and accessible records.
Module 13: Business Writing Skills
Improve clarity and professionalism in written communication. Create effective emails, reports, and documents.
Module 14: Organisational Skills
Build systems to streamline office processes. Enhance productivity and workflow management.
Module 15: Communication Skills
Strengthen verbal and non-verbal communication techniques. Foster positive interactions with colleagues and clients.
Module 16: Customer Service & Receptionist Skills
Deliver excellent service and support. Manage client enquiries and resolve issues calmly.
Curriculum
- 3 Sections
- 18 Lessons
- Lifetime Access
- Telephone Receptionist16
- 1.1Module 01: Administration Support Assistant
- 1.2Module 02: Personal Assistant
- 1.3Module 03: Administration & Office Skills
- 1.4Module 04: Skills of an Effective Administrator
- 1.5Module 05: Administration Receptionist Skills
- 1.6Module 06: Business Telephone Skills for Admin & Receptionist
- 1.7Module 07: Representing Your Boss and Company
- 1.8Module 08: Mail Services and Shipping
- 1.9Module 09: Travel Arrangements
- 1.10Module 10: Organising Meetings and Conferences
- 1.11Module 11: Time Management for Admin & Receptionist
- 1.12Module 12: Record Keeping and Filing Systems
- 1.13Module 13: Business Writing Skills
- 1.14Module 14: Organisational Skills
- 1.15Module 15: Communication Skills
- 1.16Module 16: Customer Service & Receptionist Skills
- Order Your Certificate1
- Leave a Review1
You May Like
Course Features
- Lectures 18
- Quiz 0
- Duration 5 hours 30 minutes
- Skill level All levels
- Language English
- Students 540
- Assessments Yes
Royal Open College provides high-quality online courses covering a variety of topics along with certificates issued by top organisations.
- +447877601578
- 01223 944865
- info@royalopencollege.org
Quickly and easily check the validity of your
Royal Open College course certificates with Royal Open College’s Course Certificate Validator tool.
Payment methods possible
Copyright © 2026 Royal Open College. All Right Reserved.