Outlook 2019 Introduction

Overview

What You’ll Learn

Develop confident email and calendar management skills

Apply best practices in professional email etiquette

Strengthen decision-making using Outlook’s organisational tools

Understand effective task and contact management methods

Improve communication efficiency with message features

Lead digital organisation through folder and category use

Manage meetings and appointments with scheduling tools

Enhance productivity using automation and quick steps

Overview

The Outlook 2019 Introduction course is a CPD-accredited, fully online programme designed for learners across the UK. It equips you with the foundational skills to navigate and utilise Outlook’s core features confidently. This course supports your professional development with practical knowledge relevant to modern workplace communication.

By completing this course, you increase your ability to manage emails, calendars, and contacts efficiently. You’ll develop a deeper understanding of Outlook’s interface and tools, enabling you to make informed decisions and apply best practice in digital communication. This aligns with sector expectations for organised and ethical email handling without relying on technical jargon.

Royal Open College provides professional credibility through this skills-focused course, ideal for those seeking to enhance their office communication capabilities. Learners typically include administrative staff, team leaders, and professionals aiming to improve their email management. The flexible online format allows you to study at your own pace with ongoing support.

Key Highlights:

Master essential Outlook 2019 features for email and calendar management
Flexible, self-paced online study with 12 months’ access
CPD-accredited for recognised professional development
Practical skills for improving workplace communication efficiency
Learn to organise contacts, tasks, and meetings effectively
Includes automation techniques to boost productivity
Online multiple-choice assessment with instant feedback
Supportive learning environment with UK-based tutor assistance

Accreditation & Recognition

This Outlook 2019 Introduction is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training. Earn a CPD Accredited certificate to showcase your knowledge and skills

100% online, self-paced study with 12 months’ access
Includes online multiple-choice exam and optional reflective portfolio
Order a CPD-accredited digital certificate (optional printed version available for £24.99)
Recognised by UK employers and globally trusted certification

Assessment & Certification

Your progress in this Outlook 2019 Introduction is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion. Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement. This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.

Who Is This Course For?

Aspiring office administrators building foundational Outlook skills
Experienced professionals seeking to refresh email management techniques
Team leaders aiming to improve digital communication efficiency
Administrative assistants enhancing task and calendar organisation
Remote workers needing effective Outlook time management skills
Anyone developing practical skills in Microsoft Outlook 2019 use

Career Opportunities & Progression

Office Administrator (£18,000-£25,000)
Administrative Assistant (£16,000-£22,000)
Team Coordinator (£20,000-£28,000)
Executive Assistant (£25,000-£35,000)
Project Support Officer (£22,000-£30,000)
Customer Service Supervisor (£20,000-£27,000)

Key Skills You’ll Gain

Confident management of professional email communications
Efficient calendar and appointment scheduling techniques
Effective use of Outlook folders and categories for organisation
Practical application of email etiquette and tone
Task creation and delegation within Outlook environment
Automation of routine actions using quick steps
Strong understanding of contact and group management
Enhanced productivity through search, filter, and follow-up tools

Why Study with Royal Open College

Royal Open College is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime. CPD-accredited and employer-recognised qualifications trusted across the UK

Expert tutors with essential real-world experience
100% online learning with UK-based learner support
Affordable, transparent pricing with no hidden fees
Trusted by thousands of UK learners and global professionals

Enrol today to build confidence and develop practical skills in email and calendar management with the CPD-accredited Outlook 2019 Introduction, designed to strengthen your real-world workplace understanding.