Use A Telephone And Voicemail System

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

• Grasp the fundamentals and their practical applications.
• Cultivate the necessary skills for success in your field.
• Apply newfound knowledge to real-world scenarios.
• Develop effective solutions for relevant topics.
• Elevate your employability and career prospects.

Course Curriculum

• Module 01: Induction Form
• Module 02: . Organisational Standards and Procedures for Communicating on the Telephone
• Module 03: . Importance of Following Organisational Standards and Procedures When Making and Receiving Telephone Calls
• Module 04: . Organisational Fault Reporting Procedures
• Module 05: . Important of Following Security and Data Protection Procedures When Using a Telephone System
• Module 06: . Information To Be Given Out When Transferring Calls
• Module 07: . Organisational Guidelines for Deleting Voicemail Messages
• Module 08: . The Reason for Making a Call
• Module 09: . Obtain the Name and Number
• Module 10: . Communicate Information to Achieve the Call Objective
• Module 11: . Communicate in a Way That Meets Organisational Standards and Guidelines
• Module 12: . Receiving Business Calls
• Module 13: . Use Voicemail Systems
• Module 14: . Keeping the Voicemail Message System Up to Date
• Module 15: . Passing Accurate Messages in Accordance With Organisational Policies

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

• Learn at your own pace with 24/7 online access to course materials.
• Benefit from full tutor support available Monday through Friday.
• Acquire essential skills in the convenience of your home through informative video modules.
• Enjoy 24/7 assistance and advice via email and live chat.
• Study on your preferred device – computer, tablet, or mobile.
• Gain a thorough understanding of the course content.
• Improve professional skills and earning potential upon completion.
• Access lifetime course materials and expert guidance.
• Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.