Sales Management Level 5 Course

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Types of Sales
Module 02: Common Sales Approaches
Module 03: Glossary of Common Terms
Module 04: Identifying Your Contact Person
Module 05: Performing a Needs Analysis
Module 06: Creating Potential Solutions
Module 07: A Basic Opening for Warm Calls
Module 08: Warming up Cold Calls
Module 09: Using the Referral Opening
Module 10: Features and Benefits
Module 11: Outlining Your Unique Selling Position
Module 12: The Burning Question That Every Customer Wants Answered
Module 13: Common Types of Objections
Module 14: Basic Strategies
Module 15: Advanced Strategies
Module 16: Understanding When Itâ€™s Time to Close
Module 17: Powerful Closing Techniques
Module 18: Things to Remember
Module 19: Thank You Notes
Module 20: Resolving Customer Service Issues
Module 21: Staying in Touch
Module 22: The Importance of Sales Goals
Module 23: Setting SMART Goals
Module 24: Choosing a System That Works for You
Module 25: Using Computerized Systems
Module 26: Using Manual Systems
Module 27: The Layout of a Prospect Board
Module 28: How to Use Your Prospect Board
Module 29: A Day in the Life of Your Board
Module 30: Introduction
Module 31: Mail order
Module 32: Direct marketing
Module 33: Online retailing
Module 34: Consumer engagement
Module 35: Long-tail effect
Module 36: New technology
Module 37: Website design
Module 38: Online communications
Module 39: Fulfilment and delivery systems
Module 40: Multichannel retailing
Module 41: Summary
Module 42: Assessment
Module 43: Introduction
Module 44: The Key Rights Held by the CustomerThe Return of Faulty GoodsGoods That Cannot Be RepairedConsiderable Period of TimeA Failed RepairLimits to Delivery Times
Module 45: The Return of Faulty Goods
Module 46: Goods That Cannot Be Repaired
Module 47: Considerable Period of Time
Module 48: A Failed Repair
Module 49: Limits to Delivery Times
Module 50: What You Are Allowed to Do as a TraderOffer a Refund or ReplacementOffer a Reduction in a Refund After Six MonthsProducts Must Match The DescriptionMistake with the PriceResponsibility of Delivering a Product
Module 51: Offer a Refund or Replacement
Module 52: Offer a Reduction in a Refund After Six Months
Module 53: Products Must Match The Description
Module 54: Mistake with the Price
Module 55: Responsibility of Delivering a Product
Module 56: How to Handle Issues with CustomersListen IssuesCustomerâ€™s WantExplain the Legal AspectShow the Legal ViewpointDisplay the Store Policies
Module 57: Listen Issues
Module 58: Customerâ€™s Want
Module 59: Explain the Legal Aspect
Module 60: Show the Legal Viewpoint
Module 61: Display the Store Policies
Module 62: The Legal Side of Things and Getting Help
Module 63: Summary
Module 64: Assessment
Module 65: Introduction
Module 66: The Basics of the Psychology of the Store
Module 67: What You Are Trying to Achieve with PsychologyMaking People Feel as If You are Their Best FriendThe Use of Reusable BagsThe Use of SeatsThe Compromise Price EffectThe Left Digit EffectUsing Cheap Items to Get People in The DoorThe Concept of the Treasure HuntThe Concept of the Accessory
Module 68: Making People Feel as If You are Their Best Friend
Module 69: The Use of Reusable Bags
Module 70: The Use of Seats
Module 71: The Compromise Price Effect
Module 72: The Left Digit Effect
Module 73: Using Cheap Items to Get People in The Door
Module 74: The Concept of the Treasure Hunt
Module 75: The Concept of the Accessory
Module 76: How Effective Psychology Can be in the Success of your Store
Module 77: What your Store Would Be Like without Psychology
Module 78: Summary
Module 79: Assessment
Module 80: Introduction
Module 81: What We Mean by Communication
Module 82: How to Talk to CustomersDo Not Get too Close and PersonalDo Not be Over the Top With DetailsWatch Your Body LanguageWatch How You SpeakNever Raise Your VoiceBe FriendlyTalk At A Normal Speed
Module 83: Do Not Get too Close and Personal
Module 84: Do Not be Over the Top With Details
Module 85: Watch Your Body Language
Module 86: Watch How You Speak
Module 87: Never Raise Your Voice
Module 88: Be Friendly
Module 89: Talk At A Normal Speed
Module 90: How to Deal with Unhappy CustomersBe CalmListen to ThemTalk Clearly and Go Over the ProblemDo Not Get DefensiveApologise for Them Feeling That Way
Module 91: Be Calm
Module 92: Listen to Them
Module 93: Talk Clearly and Go Over the Problem
Module 94: Do Not Get Defensive
Module 95: Apologise for Them Feeling That Way
Module 96: The Key Information to Provide your Customers

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.