Patient Customer Service Training
Gain confidence and advance your skills in patient customer service. This course develops your understanding of sector best practices to meet UK expectations. Study flexibly online at your own pace, valued by employers across healthcare and customer-facing roles.
Overview
What You’ll Learn From Patient Customer Service Training
Overview
The Patient Customer Service Training course is a fully CPD-accredited, online programme tailored for UK learners ready to enhance their professional skills. It is designed to help you progress confidently in patient-facing roles by deepening your service capabilities.
This course increases your understanding of key customer service principles, emphasising practical application in healthcare and related sectors. You will develop the ability to make ethical, quality decisions that reflect best practice standards without regulatory claims. Your skills and professional judgement will grow, improving how you support patients and colleagues.
Learners typically include those working in healthcare support, administration, and service roles seeking skills-based recognition. The course offers flexible, self-paced study with dedicated UK-based learner support to fit your schedule and learning preferences.
Key highlights:
- Fully CPD-accredited training relevant to UK healthcare settings
- Flexible, 100% online learning with 12 months’ access
- Focus on practical skills for patient communication and service quality
- Includes digital communication, complaint handling, and cultural awareness
- Assessment with instant results and free retakes for mastery
- Employer-recognised CPD certificate available in digital and print formats
Accreditation & Recognition
This Patient Customer Service Training is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training. Earn a CPD Accredited certificate to showcase your knowledge and skills
- 100% online, self-paced study with 12 months’ access
- Includes online multiple-choice exam and optional reflective portfolio
- Order a CPD-accredited digital certificate (optional printed version available for £24.99)
- Recognised by UK employers and globally trusted certification
Assessment & Certification
Your progress in this Patient Customer Service Training is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion. Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement. This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.
Who Is This Course For?
- Aspiring healthcare support staff seeking enhanced service skills
- Customer service professionals in patient-facing roles
- Administrators and receptionists in medical settings
- Team leaders managing patient communication and service quality
- Staff aiming to improve digital and interpersonal communication
- Professionals working in diverse cultural and social environments
Career Opportunities & Progression
- Patient Service Coordinator (£20,000–£28,000)
- Healthcare Receptionist (£18,000–£24,000)
- Customer Service Assistant in Health Sector (£17,000–£22,000)
- Medical Office Administrator (£21,000–£29,000)
- Patient Liaison Officer (£22,000–£30,000)
- Service Quality Support Officer (£23,000–£31,000)
Key Skills You’ll Gain
- Confident verbal and written communication with patients
- Effective handling of challenging and sensitive situations
- Understanding of patient behaviour and service expectations
- Practical use of CRM and digital communication tools
- Complaint resolution and service recovery techniques
- Ability to measure and improve service quality using KPIs
- Cultural awareness for diverse patient interactions
Why Study with Royal Open College
Royal Open College is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime. CPD-accredited and employer-recognised qualifications trusted across the UK
Enrol today to build confidence in patient communication with the CPD-accredited Patient Customer Service Training, designed to develop practical skills and real-world understanding.
- Expert tutors with essential real-world experience
- 100% online learning with UK-based learner support
- Affordable, transparent pricing with no hidden fees
- Trusted by thousands of UK learners and global professionals
Course Curriculum for Patient Customer Service Training
Explore core principles and patient-focused service. Understand the role of customer service in healthcare settings.
Module 02: Communication Skills
Learn effective verbal and non-verbal techniques. Improve clarity and empathy in patient interactions.
Module 03: Understanding Customer Behaviour
Study common patient behaviours and needs. Apply insights to enhance service delivery.
Module 04: Product Knowledge
Gain familiarity with healthcare products and services. Communicate accurate information confidently.
Module 05: Customer Service Standards
Review sector best practices and quality benchmarks. Align your service approach accordingly.
Module 06: CRM (Customer Relationship Management)
Understand CRM tools and benefits. Use CRM to track and improve patient engagement.
Module 07: Telephone Etiquette
Master professional phone communication skills. Handle calls with clarity and courtesy.
Module 08: E-mail Etiquette
Develop effective and polite email correspondence. Maintain professionalism in written patient communications.
Module 09: Written Communication
Improve clarity and tone in all written materials. Ensure accuracy and professionalism.
Module 10: Social Media Customer Service
Navigate social media platforms responsibly. Engage patients with timely, appropriate responses.
Module 11: Live Chat Support
Learn best practices for online chat assistance. Provide quick and helpful support digitally.
Module 12: Sales and Service
Understand sales techniques relevant to healthcare. Balance service with ethical selling strategies.
Module 13: Service Recovery
Manage service failures effectively. Restore patient trust through professional responses.
Module 14: Upselling and Cross-Selling Techniques
Identify opportunities to enhance patient experience. Use respectful and informed approaches.
Module 15: Customer Service Metrics and KPIs
Track performance using key indicators. Use data to drive continuous improvement.
Module 16: Handling Customer Complaints
Develop skills to address complaints calmly. Turn challenges into positive outcomes.
Module 17: Handling Challenging Situations
Learn strategies for difficult interactions. Maintain professionalism under pressure.
Module 18: Cultural Awareness and Diversity
Appreciate diverse patient backgrounds. Adapt communication to be inclusive and respectful.
Curriculum
- 3 Sections
- 20 Lessons
- Lifetime Access
- Patient Customer Service Training18
- 1.1Module 1: Introduction to Customer Service
- 1.2Module 2: Communication Skills
- 1.3Module 3: Understanding Customer Behaviour
- 1.4Module 4: Product Knowledge
- 1.5Module 5: Customer Service Standards
- 1.6Module 6: CRM (Customer Relationship Management)
- 1.7Module 7: Telephone Etiquette
- 1.8Module 8: E-mail Etiquette
- 1.9Module 9: Written Communication
- 1.10Module 10: Social Media Customer Service
- 1.11Module 11: Live Chat Support
- 1.12Module 12: Sales and Service
- 1.13Module 13: Service Recovery
- 1.14Module 14: Upselling and Cross-Selling Techniques
- 1.15Module 15: Customer Service Metrics and KPIs
- 1.16Module 16: Handling Customer Complaints
- 1.17Module 17: Handling Challenging Situations
- 1.18Module 18: Cultural Awareness and Diversity
- Order Your Certificate1
- Leave a Review1
You May Like
Course Features
- Lectures 20
- Quiz 0
- Duration 6 Hours 20 Minutes
- Skill level All levels
- Language English
- Students 544
- Assessments Yes
Royal Open College provides high-quality online courses covering a variety of topics along with certificates issued by top organisations.
- +447877601578
- 01223 944865
- info@royalopencollege.org
Quickly and easily check the validity of your
Royal Open College course certificates with Royal Open College’s Course Certificate Validator tool.
Payment methods possible
Copyright © 2026 Royal Open College. All Right Reserved.