Housekeeping in Hotel Management

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Importance of Hospitality
Module 02: Managing the Delivery of Hospitality
Module 03: Managementâ€™s RoleThe Service Strategy StatementFinancial Commitment
Module 04: Managementâ€™s Role
Module 05: The Service Strategy Statement
Module 06: Financial Commitment
Module 07: Total Quality Management Applications
Module 08: Developing a Service Management Program
Module 09: Guest CycleMoments of Truth in Hotel Service ManagementEmployee Buy-in ConceptScreening Employees Who Deliver HospitalityEmpowermentTraining for Hospitality ManagementEvaluating the Service Management ProgramInterfacing with Other Departments in Delivering Hospitality
Module 10: Guest Cycle
Module 11: Moments of Truth in Hotel Service Management
Module 12: Employee Buy-in Concept
Module 13: Screening Employees Who Deliver Hospitality
Module 14: Empowerment
Module 15: Training for Hospitality Management
Module 16: Evaluating the Service Management Program
Module 17: Interfacing with Other Departments in Delivering Hospitality
Module 18: Customer Relationship Management
Module 19: Summary
Module 20: Assessment
Module 21: Hotel
Module 22: Eco Hotel
Module 23: Conference and Resort Hotels
Module 24: Boutique Hotel
Module 25: Apartment Hotel
Module 26: Destination Club
Module 27: Motel
Module 28: Inn
Module 29: Resort
Module 30: Bed and Breakfast
Module 31: Gratuity
Module 32: Summary
Module 33: Assessment
Module 34: Housekeeping
Module 35: Organisation of Housekeeping DepartmentHousekeeping ManagerFloor SupervisorRoom Attendants
Module 36: Housekeeping Manager
Module 37: Floor Supervisor
Module 38: Room Attendants
Module 39: The Functions of the Housekeeping DepartmentThe Lost and Found DepartmentFirst AidFloral ArrangementLaundry ServicesPurchasing
Module 40: The Lost and Found Department
Module 41: First Aid
Module 42: Floral Arrangement
Module 43: Laundry Services
Module 44: Purchasing
Module 45: Management of Guest Amenities
Module 46: Room Status Codes
Module 47: Managerial Styles
Module 48: Engineering
Module 49: Security
Module 50: Importance of a Security Department
Module 51: Organisation of a Security Department
Module 52: In-House Security Departments Versus Contracted Security Services
Module 53: Room Key Security
Module 54: Fire Safety
Module 55: Fire Code General Requirements
Module 56: Guest Expectations
Module 57: Fire Safety Plan
Module 58: Employee Training in Fire Safety
Module 59: Guest Instruction in Fire Safety
Module 60: Emergency Communication
Module 61: Developing the Emergency Communication Plan
Module 62: Responsibilities of the Front Office
Module 63: Employee Safety Programmes
Module 64: Summary
Module 65: Assessment
Module 66: Introduction
Module 67: Quality Management in Hospitality Industry
Module 68: Hospitality Retail Service Quality
Module 69: The Five Dimensions of Service
Module 70: Quality Management and Hospitality Retail Operations
Module 71: Inspections and Quality Assurance
Module 72: Quality Advisorâ€™s Visit
Module 73: Statutory Obligations
Module 74: Quality Standard Awards in Hospitality Operations
Module 75: Investors in People
Module 76: Total Quality Unit Management
Module 77: Quality Management in Tourism
Module 78: Caring for Customers in Tourism
Module 79: Summary
Module 80: Assessment
Module 81: Great ExpectationsDefining Your â€˜Perfectâ€™ GuestUnderstanding Guestsâ€™ ExpectationsHow to Attract Your Perfect Guests
Module 82: Defining Your â€˜Perfectâ€™ Guest
Module 83: Understanding Guestsâ€™ Expectations
Module 84: How to Attract Your Perfect Guests
Module 85: Delivering the DreamService StandardsConsistency is KingBuilding Systems
Module 86: Service Standards
Module 87: Consistency is King
Module 88: Building Systems
Module 89: The Extra MileIndulge the SensesKnow Your OnionsSurprise and DelightExcel with Technology
Module 90: Indulge the Senses
Module 91: Know Your Onions
Module 92: Surprise and Delight
Module 93: Excel with Technology
Module 94: The Everlasting Review
Module 95: Wining the Reviews
Module 96: Summary
Module 97: Assessment
Module 98: Hospitality and Internet Advances
Module 99: ICT and Internet Capabilities and Impacts in Hospitality
Module 100: E-Solutions
Module 101: Innovations in HospitalityInnovation in Electronic DistributionInnovation in E-Marketing
Module 102: Innovation in Electronic Distribution
Module 103: Innovation in E-Marketing
Module 104: Social Media and Hospitality
Module 105: Conclusions
Module 106: Summary
Module 107: Assessment

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.