Hospitality Essentials Level 1 Course

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Importance of Hospitality
Module 02: Managing the Delivery of Hospitality
Module 03: Managementâ€™s RoleThe Service Strategy StatementFinancial Commitment
Module 04: Managementâ€™s Role
Module 05: The Service Strategy Statement
Module 06: Financial Commitment
Module 07: Total Quality Management Applications
Module 08: Developing a Service Management Program
Module 09: Guest CycleMoments of Truth in Hotel Service ManagementEmployee Buy-in ConceptScreening Employees Who Deliver HospitalityEmpowermentTraining for Hospitality ManagementEvaluating the Service Management ProgramInterfacing with Other Departments in Delivering Hospitality
Module 10: Guest Cycle
Module 11: Moments of Truth in Hotel Service Management
Module 12: Employee Buy-in Concept
Module 13: Screening Employees Who Deliver Hospitality
Module 14: Empowerment
Module 15: Training for Hospitality Management
Module 16: Evaluating the Service Management Program
Module 17: Interfacing with Other Departments in Delivering Hospitality
Module 18: Customer Relationship Management
Module 19: Summary
Module 20: Assessment
Module 21: The Arrival Chronology
Module 22: GreetingTransition
Module 23: Greeting
Module 24: Transition
Module 25: Registration
Module 26: Registration
Module 27: Check-inDetermining Methods of Payment
Module 28: Check-inDetermining Methods of Payment
Module 29: Check-in
Module 30: Determining Methods of Payment
Module 31: CompletionGroup ArrivalsFront Desk CheckoutGuest Directed Computer CheckoutAutomated Checkout
Module 32: Completion
Module 33: Group Arrivals
Module 34: Front Desk Checkout
Module 35: Guest Directed Computer Checkout
Module 36: Automated Checkout
Module 37: Front Office Operations
Module 38: CommunicationsStaffingValue-Added ServicesOperations Administration
Module 39: Communications
Module 40: Staffing
Module 41: Value-Added Services
Module 42: Operations Administration
Module 43: Summary
Module 44: Assessment
Module 45: Housekeeping
Module 46: Organisation of Housekeeping DepartmentHousekeeping ManagerFloor SupervisorRoom Attendants
Module 47: Housekeeping Manager
Module 48: Floor Supervisor
Module 49: Room Attendants
Module 50: The Functions of the Housekeeping DepartmentThe Lost and Found DepartmentFirst AidFloral ArrangementLaundry ServicesPurchasing
Module 51: The Lost and Found Department
Module 52: First Aid
Module 53: Floral Arrangement
Module 54: Laundry Services
Module 55: Purchasing
Module 56: Management of Guest Amenities
Module 57: Room Status Codes
Module 58: Managerial Styles
Module 59: Engineering
Module 60: Security
Module 61: Importance of a Security Department
Module 62: Organisation of a Security Department
Module 63: In-House Security Departments Versus Contracted Security Services
Module 64: Room Key Security
Module 65: Fire Safety
Module 66: Fire Code General Requirements
Module 67: Guest Expectations
Module 68: Fire Safety Plan
Module 69: Employee Training in Fire Safety
Module 70: Guest Instruction in Fire Safety
Module 71: Emergency Communication
Module 72: Developing the Emergency Communication Plan
Module 73: Responsibilities of the Front Office
Module 74: Employee Safety Programmes
Module 75: Summary
Module 76: Assessment
Module 77: Food and Beverage Management
Module 78: Kitchen
Module 79: Food Operations
Module 80: Bars
Module 81: Stewarding Department
Module 82: Catering DepartmentPosition ProfileCatering Event OrderCatering CoordinatorCatering Services Manager
Module 83: Position Profile
Module 84: Catering Event Order
Module 85: Catering Coordinator
Module 86: Catering Services Manager
Module 87: Room Service/In-Room Dining
Module 88: Sustainable Food and Beverage Operations
Module 89: Trends in Lodging Food and Beverage Operations
Module 90: Summary
Module 91: Assessment
Module 92: Introduction
Module 93: Quality Management in Hospitality Industry
Module 94: Hospitality Retail Service Quality
Module 95: The Five Dimensions of Service
Module 96: Quality Management and Hospitality Retail Operations
Module 97: Inspections and Quality Assurance
Module 98: Quality Advisorâ€™s Visit
Module 99: Statutory Obligations
Module 100: Quality Standard Awards in Hospitality Operations
Module 101: Investors in People
Module 102: Total Quality Unit Management
Module 103: Quality Management in Tourism
Module 104: Caring for Customers in Tourism
Module 105: Summary
Module 106: Assessment

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.