Hospitality

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Hotel
Module 02: Eco Hotel
Module 03: Conference and Resort Hotels
Module 04: Boutique Hotel
Module 05: Apartment Hotel
Module 06: Destination Club
Module 07: Motel
Module 08: Inn
Module 09: Resort
Module 10: Bed and Breakfast
Module 11: Gratuity
Module 12: Summary
Module 13: Assessment
Module 14: Introduction
Module 15: Flexible EmployeesRegular Part-Time StaffCasual StaffAgency Staff
Module 16: Regular Part-Time Staff
Module 17: Casual Staff
Module 18: Agency Staff
Module 19: The Importance of Planning AheadFuture Peaks in DemandHoliday ArrangementsStaff TurnoverPlanned Retirements and Departures on Maternity Leave
Module 20: Future Peaks in Demand
Module 21: Holiday Arrangements
Module 22: Staff Turnover
Module 23: Planned Retirements and Departures on Maternity Leave
Module 24: The Job Description
Module 25: Describing the Ideal Recruit
Module 26: Attracting Candidateso Internal Promotionso Present Staffo Current Staffo Notices and Posters on Your Premiseso Records of Previous Applicantso Newspapero Local Radioo Job Centreso Posters and Noticeso Direct Mailo Universities and Collegeso Schools Careers Teachers
Module 27: o Internal Promotions
Module 28: o Present Staff
Module 29: o Current Staff
Module 30: o Notices and Posters on Your Premises
Module 31: o Records of Previous Applicants
Module 32: o Newspaper
Module 33: o Local Radio
Module 34: o Job Centres
Module 35: o Posters and Notices
Module 36: o Direct Mail
Module 37: o Universities and Colleges
Module 38: o Schools Careers Teachers
Module 39: Advertisingo Attracto Interesto Desireo Action
Module 40: o Attract
Module 41: o Interest
Module 42: o Desire
Module 43: o Action
Module 44: Getting Information From the Candidates
Module 45: Short â€“ Listing the Candidates
Module 46: Selection
Module 47: One-to-One Interview
Module 48: Two or More Interviewers
Module 49: More than One Interview
Module 50: Role Plays
Module 51: Personality/Aptitude Test
Module 52: References
Module 53: Selection Interviews
Module 54: Prior to the Interview
Module 55: During the Interview
Module 56: After the Interview
Module 57: New Employee Induction Programmes
Module 58: On the First Day of Work
Module 59: Summary
Module 60: Assessment
Module 61: Introduction
Module 62: The Benefits of Training
Module 63: Identifying Training Needs
Module 64: The Training Plan
Module 65: Carry Out the Training Programme
Module 66: Evaluating the Training Undertaken
Module 67: Developing a Training Programme
Module 68: Identification of Tasks and Job Management Skills
Module 69: Preparing Step-by-Step Procedures
Module 70: Management Concepts
Module 71: Steps in the Training Process
Module 72: Preparation: â€œGet Readyâ€
Module 73: Delivery: â€œShow Meâ€
Module 74: Methods of Presentation
Module 75: Skill Demonstration
Module 76: On-the-Job Training
Module 77: Role-Playing
Module 78: Commercial Videos
Module 79: Distance Learning
Module 80: Trial and Error: â€œLet Me Do Itâ€
Module 81: Follow-up: â€œCheck My Progressâ€
Module 82: Administering a Training Programme
Module 83: Cross-Training
Module 84: Developing a Trainer
Module 85: Summary
Module 86: Assessment
Module 87: The Arrival Chronology
Module 88: GreetingTransition
Module 89: Greeting
Module 90: Transition
Module 91: Registration
Module 92: Registration
Module 93: Check-inDetermining Methods of Payment
Module 94: Check-inDetermining Methods of Payment
Module 95: Check-in
Module 96: Determining Methods of Payment
Module 97: CompletionGroup ArrivalsFront Desk CheckoutGuest Directed Computer CheckoutAutomated Checkout
Module 98: Completion
Module 99: Group Arrivals
Module 100: Front Desk Checkout
Module 101: Guest Directed Computer Checkout
Module 102: Automated Checkout
Module 103: Front Office Operations
Module 104: CommunicationsStaffingValue-Added ServicesOperations Administration
Module 105: Communications
Module 106: Staffing
Module 107: Value-Added Services
Module 108: Operations Administration
Module 109: Summary
Module 110: Assessment
Module 111: Housekeeping
Module 112: Organisation of Housekeeping DepartmentHousekeeping ManagerFloor SupervisorRoom Attendants
Module 113: Housekeeping Manager
Module 114: Floor Supervisor
Module 115: Room Attendants
Module 116: The Functions of the Housekeeping DepartmentThe Lost and Found DepartmentFirst AidFloral ArrangementLaundry ServicesPurchasing
Module 117: The Lost and Found Department
Module 118: First Aid
Module 119: Floral Arrangement
Module 120: Laundry Services
Module 121: Purchasing
Module 122: Management of Guest Amenities
Module 123: Room Status Codes
Module 124: Managerial Styles
Module 125: Engineering
Module 126: Security
Module 127: Importance of a Security Department
Module 128: Organisation of a Security Department
Module 129: In-House Security Departments Versus Contracted Security Services
Module 130: Room Key Security
Module 131: Fire Safety
Module 132: Fire Code General Requirements
Module 133: Guest Expectations
Module 134: Fire Safety Plan
Module 135: Employee Training in Fire Safety
Module 136: Guest Instruction in Fire Safety
Module 137: Emergency Communication
Module 138: Developing the Emergency Communication Plan
Module 139: Responsibilities of the Front Office
Module 140: Employee Safety Programmes
Module 141: Summary
Module 142: Assessment
Module 143: Food and Beverage Management
Module 144: Kitchen
Module 145: Food Operations
Module 146: Bars
Module 147: Stewarding Department
Module 148: Catering DepartmentPosition ProfileCatering Event OrderCatering CoordinatorCatering Services Manager
Module 149: Position Profile
Module 150: Catering Event Order
Module 151: Catering Coordinator
Module 152: Catering Services Manager
Module 153: Room Service/In-Room Dining
Module 154: Sustainable Food and Beverage Operations
Module 155: Trends in Lodging Food and Beverage Operations
Module 156: Summary
Module 157: Assessment
Module 158: Introduction
Module 159: Quality Management in Hospitality Industry
Module 160: Hospitality Retail Service Quality
Module 161: The Five Dimensions of Service
Module 162: Quality Management and Hospitality Retail Operations
Module 163: Inspections and Quality Assurance
Module 164: Quality Advisorâ€™s Visit
Module 165: Statutory Obligations
Module 166: Quality Standard Awards in Hospitality Operations
Module 167: Investors in People
Module 168: Total Quality Unit Management
Module 169: Quality Management in Tourism
Module 170: Caring for Customers in Tourism
Module 171: Summary
Module 172: Assessment
Module 173: Strategy in Marketing
Module 174: Marketing Role of GTA
Module 175: Market Research
Module 176: Promotional Activities
Module 177: Advertisement
Module 178: Audio-Visual and Printed Material
Module 179: Brochures
Module 180: Posters
Module 181: Collateral Material
Module 182: Video Promotion
Module 183: Manual or Directory
Module 184: Direct Mail
Module 185: What is an Account
Module 186: Types of Accounts at the Front DeskGuest AccountsNon-Guest Accounts
Module 187: Guest Accounts
Module 188: Non-Guest Accounts
Module 189: Voucher
Module 190: Types of Voucher
Module 191: Basic Principles of Accounting
Module 192: Points to Remember with Regards to a Folio
Module 193: Types of Folios Used in Hotels
Module 194: Ledgers Used at the Front Desk
Module 195: Accounts Which are Included in City Ledger
Module 196: Account Aging
Module 197: Recording Business Transactions
Module 198: The Profit and Loss Account and Balance Sheet
Module 199: Income and Expenses
Module 200: Capital and Revenue Expenditure
Module 201: Assets and Liabilities
Module 202: Capital
Module 203: Working Capital
Module 204: Profit and Loss Accounts
Module 205: Recording Revenue
Module 206: Recording Expenses
Module 207: Petty Cash
Module 208: Balance Sheet
Module 209: Budgeting
Module 210: Bank Charges
Module 211: Credit Cards
Module 212: Summary
Module 213: Assessment
Module 214: Great ExpectationsDefining Your â€˜Perfectâ€™ GuestUnderstanding Guestsâ€™ ExpectationsHow to Attract Your Perfect Guests
Module 215: Defining Your â€˜Perfectâ€™ Guest
Module 216: Understanding Guestsâ€™ Expectations
Module 217: How to Attract Your Perfect Guests
Module 218: Delivering the DreamService StandardsConsistency is KingBuilding Systems
Module 219: Service Standards
Module 220: Consistency is King
Module 221: Building Systems
Module 222: The Extra MileIndulge the SensesKnow Your OnionsSurprise and DelightExcel with Technology
Module 223: Indulge the Senses
Module 224: Know Your Onions
Module 225: Surprise and Delight
Module 226: Excel with Technology
Module 227: The Everlasting Review
Module 228: Wining the Reviews
Module 229: Summary
Module 230: Assessment
Module 231: Hospitality and Internet Advances
Module 232: ICT and Internet Capabilities and Impacts in Hospitality
Module 233: E-Solutions
Module 234: Innovations in HospitalityInnovation in Electronic DistributionInnovation in E-Marketing
Module 235: Innovation in Electronic Distribution
Module 236: Innovation in E-Marketing
Module 237: Social Media and Hospitality
Module 238: Conclusions
Module 239: Summary
Module 240: Assessment
Module 241: Defining Travel and Tourism
Module 242: Business Tourism
Module 243: Leisure TourismDifferentiating Between Business and Leisure TourismFactors that Motivates to Travel
Module 244: Differentiating Between Business and Leisure Tourism
Module 245: Factors that Motivates to Travel
Module 246: Advantages and Disadvantages of Package Holidays
Module 247: Various Tourist Destinations
Module 248: Culture and Heritage
Module 249: Summary
Module 250: Assessment
Module 251: Impact of COVID in Tourism Industry
Module 252: UK Best Destinations
Module 253: Best Tourism Destinations Across the World
Module 254: Summary
Module 255: Assessment

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.