Helpdesk Administrator

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Job Requirements and Work Environment
Module 02: stCentury Skills for a Receptionist
Module 03: Duties and Responsibilities
Module 04: Cover Letter and Resume for Receptionist
Module 05: Format of a Receptionist Cover letter
Module 06: Format of a Receptionist Cover letter
Module 07: Tips for Writing an Effective Cover Letter
Module 08: Tips for Writing an Effective Cover Letter
Module 09: Elements of a Resume
Module 10: Elements of a Resume
Module 11: Steps for Writing a Resume
Module 12: Steps for Writing a Resume
Module 13: Summary
Module 14: Assessment
Module 15: Telephone Etiquette
Module 16: Telephone SkillsTaking & Transferring CallsTaking MessagesScreening CallsProtecting Employer
Module 17: Taking & Transferring Calls
Module 18: Taking Messages
Module 19: Screening Calls
Module 20: Protecting Employer
Module 21: Telephone Courtesy Tips
Module 22: Domestic and International Calls
Module 23: Voice-Mail Courtesy
Module 24: Summary
Module 25: Assessment
Module 26: The Office Mail
Module 27: Mailing and Shipping DetailsMaximum Weight and Dimensions
Module 28: Maximum Weight and Dimensions
Module 29: Addressing
Module 30: Addressing
Module 31: Wrapping and Packaging
Module 32: Wrapping and Packaging
Module 33: Royal Mail ServicesUniversal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery
Module 34: Universal Service
Module 35: Special Delivery
Module 36: Business Services
Module 37: Unaddressed Promotional Main Delivery
Module 38: Alternatives to Royal Mail
Module 39: Summary
Module 40: Assessment
Module 41: Introduction to Time Management
Module 42: Aspects of Time Management
Module 43: Prioritising the Workload
Module 44: Overcoming Procrastination
Module 45: Managing Deadlines
Module 46: Effective Time Management at the Workplace
Module 47: The Pareto Principle and Tips for Time Management
Module 48: Multitasking
Module 49: Summary
Module 50: Keeping Accurate Records
Module 51: Filing Systems
Module 52: How to Alphabetise for Filing and Indexing
Module 53: Handling Confidential Documents
Module 54: Computer File Organising
Module 55: Summary
Module 56: Assessment
Module 57: Organising Daily Work
Module 58: Organising Workplace
Module 59: Organising Resources
Module 60: Organising Tools
Module 61: Cultivating Organisational Habits
Module 62: Summary
Module 63: Assessment
Module 64: Effective Listening Skills
Module 65: Verbal Communication
Module 66: Non-Verbal Communication
Module 67: Communication Strategies
Module 68: Summary
Module 69: Assessment
Module 70: Introduction To Customer Service
Module 71: The Power of Positive Thinking in Customer Service
Module 72: Types of Difficult Customers and How to Help them
Module 73: How to Deal with Difficult Customers
Module 74: Aspects of Phone Etiquette
Module 75: Using Proper Phone Language
Module 76: Eliminate Phone Distractions
Module 77: Inbound Calls
Module 78: Outbound Calls
Module 79: Handling Rude or Angry Callers
Module 80: Handling Interoffice Calls
Module 81: Summary
Module 82: Assessment
Module 83: Work Breakdown Structure
Module 84: Introduction to WBS
Module 85: Introduction to WBS
Module 86: Deliverable & Phase-Based WBS
Module 87: Deliverable & Phase-Based WBS
Module 88: Steps for Creating WBS
Module 89: Steps for Creating WBS
Module 90: Best Practices and Tips for WBS
Module 91: Best Practices and Tips for WBS
Module 92: Estimation Process and Resources Alignment
Module 93: Estimating Durations
Module 94: Estimating Durations
Module 95: Increasing Estimation Accuracy
Module 96: Increasing Estimation Accuracy
Module 97: Task Dependencies
Module 98: Task Dependencies
Module 99: Aligning Resources with Activities
Module 100: Aligning Resources with Activities
Module 101: Project Planning
Module 102: The Purpose of Project Planning
Module 103: The Purpose of Project Planning
Module 104: Project Planning Guide
Module 105: Project Planning Guide
Module 106: Project Management Pitfalls
Module 107: Project Management Pitfalls
Module 108: Risk Management
Module 109: Principles of Risk Management
Module 110: Principles of Risk Management
Module 111: Risk Management Process
Module 112: Risk Management Process
Module 113: Summary
Module 114: Assessment

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.