Event and Hospitality Management

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Awards
Module 02: Charity
Module 03: Conferences and Seminars
Module 04: Holiday
Module 05: Determine the Eventâ€™s Purpose
Module 06: Determine a Theme
Module 07: Write Down & Review Ideas
Module 08: Determine a Date
Module 09: Security
Module 10: Valet
Module 11: Waiters/ waitresses
Module 12: Clean up crew
Module 13: Visual Technician
Module 14: Media Technician
Module 15: Audio Technician
Module 16: Specialized Equipment Technician
Module 17: Food Vendor
Module 18: Equipment Vendor
Module 19: Decorations and Furnishing Vendors
Module 20: Photography/ Video Vendor
Module 21: Form a Team
Module 22: Timeline
Module 23: Checklists
Module 24: Backup Plans
Module 25: Survey
Module 26: Share Media
Module 27: Send Thank You Notes
Module 28: Start planning the next event!
Module 29: Importance of Hospitality
Module 30: Managing the Delivery of Hospitality
Module 31: Managementâ€™s RoleThe Service Strategy StatementFinancial Commitment
Module 32: Managementâ€™s Role
Module 33: The Service Strategy Statement
Module 34: Financial Commitment
Module 35: Total Quality Management Applications
Module 36: Developing a Service Management Program
Module 37: Guest CycleMoments of Truth in Hotel Service ManagementEmployee Buy-in ConceptScreening Employees Who Deliver HospitalityEmpowermentTraining for Hospitality ManagementEvaluating the Service Management ProgramInterfacing with Other Departments in Delivering Hospitality
Module 38: Guest Cycle
Module 39: Moments of Truth in Hotel Service Management
Module 40: Employee Buy-in Concept
Module 41: Screening Employees Who Deliver Hospitality
Module 42: Empowerment
Module 43: Training for Hospitality Management
Module 44: Evaluating the Service Management Program
Module 45: Interfacing with Other Departments in Delivering Hospitality
Module 46: Customer Relationship Management
Module 47: Summary
Module 48: Assessment
Module 49: Hotel
Module 50: Eco Hotel
Module 51: Conference and Resort Hotels
Module 52: Boutique Hotel
Module 53: Apartment Hotel
Module 54: Destination Club
Module 55: Motel
Module 56: Inn
Module 57: Resort
Module 58: Bed and Breakfast
Module 59: Gratuity
Module 60: Summary
Module 61: Assessment
Module 62: The Arrival Chronology
Module 63: GreetingTransition
Module 64: Greeting
Module 65: Transition
Module 66: Registration
Module 67: Registration
Module 68: Check-inDetermining Methods of Payment
Module 69: Check-inDetermining Methods of Payment
Module 70: Check-in
Module 71: Determining Methods of Payment
Module 72: CompletionGroup ArrivalsFront Desk CheckoutGuest Directed Computer CheckoutAutomated Checkout
Module 73: Completion
Module 74: Group Arrivals
Module 75: Front Desk Checkout
Module 76: Guest Directed Computer Checkout
Module 77: Automated Checkout
Module 78: Front Office Operations
Module 79: CommunicationsStaffingValue-Added ServicesOperations Administration
Module 80: Communications
Module 81: Staffing
Module 82: Value-Added Services
Module 83: Operations Administration
Module 84: Summary
Module 85: Assessment
Module 86: Food and Beverage Management
Module 87: Kitchen
Module 88: Food Operations
Module 89: Bars
Module 90: Stewarding Department
Module 91: Catering DepartmentPosition ProfileCatering Event OrderCatering CoordinatorCatering Services Manager
Module 92: Position Profile
Module 93: Catering Event Order
Module 94: Catering Coordinator
Module 95: Catering Services Manager
Module 96: Room Service/In-Room Dining
Module 97: Sustainable Food and Beverage Operations
Module 98: Trends in Lodging Food and Beverage Operations
Module 99: Summary
Module 100: Assessment
Module 101: Great ExpectationsDefining Your â€˜Perfectâ€™ GuestUnderstanding Guestsâ€™ ExpectationsHow to Attract Your Perfect Guests
Module 102: Defining Your â€˜Perfectâ€™ Guest
Module 103: Understanding Guestsâ€™ Expectations
Module 104: How to Attract Your Perfect Guests
Module 105: Delivering the DreamService StandardsConsistency is KingBuilding Systems
Module 106: Service Standards
Module 107: Consistency is King
Module 108: Building Systems
Module 109: The Extra MileIndulge the SensesKnow Your OnionsSurprise and DelightExcel with Technology
Module 110: Indulge the Senses
Module 111: Know Your Onions
Module 112: Surprise and Delight
Module 113: Excel with Technology
Module 114: The Everlasting Review
Module 115: Wining the Reviews
Module 116: Summary
Module 117: Assessment
Module 118: Hospitality and Internet Advances
Module 119: ICT and Internet Capabilities and Impacts in Hospitality
Module 120: E-Solutions
Module 121: Innovations in HospitalityInnovation in Electronic DistributionInnovation in E-Marketing
Module 122: Innovation in Electronic Distribution
Module 123: Innovation in E-Marketing
Module 124: Social Media and Hospitality
Module 125: Conclusions
Module 126: Summary
Module 127: Assessment

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.