Dealing with Conflict at Work

Overview

Our comprehensive program is meticulously crafted to equip you with the essential skills and knowledge required to thrive in your chosen field. Developed by seasoned professionals with years of industry experience, this course is ideal for those seeking to kickstart their careers or enhance their existing skill set.

Featuring an engaging audio-visual presentation and easily digestible modules, our program facilitates a self-paced learning experience. Our dedicated online support team is available on weekdays to provide assistance throughout your journey.

Key Learning Outcomes

Grasp the fundamentals and their practical applications.
Cultivate the necessary skills for success in your field.
Apply newfound knowledge to real-world scenarios.
Develop effective solutions for relevant topics.
Elevate your employability and career prospects.

Course Curriculum

Module 01: Welcome to the Course
Module 02: What are Conflict and Conflict Management?
Module 03: The Rational and Irrational Sources of Conflict
Module 04: The Effects of Respect on Conflict
Module 05: How to Use Respect to Help Resolve Conflict
Module 06: How Communication Works
Module 07: How we listen: The Four Listening Levels
Module 08: How to Listen Well
Module 09: How Personality Types Conflict
Module 10: How Specific Personalities Clash at Work
Module 11: How to Avoid Personality Clash
Module 12: Resistance: Itâ€™s Not Conflictâ€¦ yet.
Module 13: The Onion Model of Resistance
Module 14: The Signs of Conflict Escalation
Module 15: The Strategies for Handling Conflict
Module 16: Conflict De-escalation Process
Module 17: Conflict Handling Modes â€“ The Thomas-Kilmann Model
Module 18: The Five Thomas-Kilmann Modes
Module 19: Getting Help from a Third Party
Module 20: How to Recover from a Broken (Professional) Relationship
Module 21: Good Conflict and Bad Conflict
Module 22: The Secret to Avoiding Conflict

Designed to give you a competitive edge in the job market, this course offers lifetime access to materials and the flexibility to learn at your own pace, from the comfort of your home.

Why Choose Us?

Learn at your own pace with 24/7 online access to course materials.
Benefit from full tutor support available Monday through Friday.
Acquire essential skills in the convenience of your home through informative video modules.
Enjoy 24/7 assistance and advice via email and live chat.
Study on your preferred device – computer, tablet, or mobile.
Gain a thorough understanding of the course content.
Improve professional skills and earning potential upon completion.
Access lifetime course materials and expert guidance.
Enjoy the convenience of online learning with flexible schedules.

Why Enroll in This Course?

Our program provides a comprehensive introduction to the subject matter, laying a solid foundation for further study. It empowers students to acquire knowledge and skills applicable to both their professional and personal lives.

Assessment

The course incorporates quizzes to evaluate your understanding and retention of the material. These quizzes pinpoint areas for further practice, allowing you to review course materials as needed. Successfully passing the final quiz qualifies you for a certificate of achievement.

Requirements

There are no formal requirements for this course, it is open to anyone who is interested in learning the material.

Career Path

Our course is meticulously designed to equip you for success in your chosen field. Upon completion, you’ll have the qualifications to pursue diverse career opportunities across various industries.