Customer Service Training
You’ll gain confidence and progress your customer service skills with this course. It develops your understanding of effective communication and customer management, aligned with UK sector best practice. Study flexibly online at your own pace, enhancing your value to UK employers.
Overview
Overview
The Customer Service Training course is a CPD-accredited, fully online programme tailored for UK learners. It is ideal for those ready to enhance their professional skills and progress in customer-facing roles. The course provides practical knowledge to help you meet industry expectations confidently.
You will increase your responsibility and leadership capability by applying best practice in customer service. The course emphasises ethical decision-making and quality service delivery aligned with sector standards. It helps you develop professional judgement and effectiveness in everyday customer interactions.
Learners include aspiring and practising professionals aiming to improve their customer service skills and confidence. The flexible online format supports study around your schedule. You benefit from expert support and gain skills recognised by UK employers for professional development.
Accreditation & Recognition
This Customer Service Training is fully CPD-accredited, ensuring your qualification meets trusted professional standards for relevant fields. It is widely recognised by UK employers as a benchmark for continuing professional development and compliance training. Earn a CPD Accredited certificate to showcase your knowledge and skills
- 100% online, self-paced study with 12 months’ access
- Includes online multiple-choice exam and optional reflective portfolio
- Order a CPD-accredited digital certificate (optional printed version available for £24.99)
- Recognised by UK employers and globally trusted certification
Assessment & Certification
Your progress in this Customer Service Training is measured through an online multiple-choice assessment with a 60% pass mark and instant results. Learners can retake the exam for free, ensuring full understanding before completion. Upon passing, you can order a PDF version of the CPD Accredited certificate, verifying your learning achievement and continued professional development aligned with industry knowledge standards. You can also order a hardcopy certificate for £24.99 to boost your credibility and showcase your achievement. This qualification includes no hidden fees and is recognised by UK employers as evidence of structured learning and professional growth.
Who Is This Course For?
• Aspiring customer service professionals developing foundational skills • Current practitioners seeking to enhance communication and service techniques • Team leaders aiming to improve service quality and customer experience • Individuals responsible for managing customer relationships and complaints • Professionals working across retail, hospitality, and service sectors
Career Opportunities & Progression
• Customer Service Advisor – £18,000 to £25,000 per year • Call Centre Operative – £17,000 to £23,000 per year • Customer Support Specialist – £20,000 to £28,000 per year • Service Team Leader – £23,000 to £32,000 per year • CRM Coordinator – £22,000 to £30,000 per year
Key Skills You’ll Gain
• Effective verbal and written communication across channels • Confidence handling challenging customer interactions • Practical knowledge of customer behaviour and relationship management • Skills in CRM and digital customer support tools • Ability to apply service recovery and complaint handling techniques • Understanding of customer service metrics and performance indicators • Competence in upselling and cross-selling strategies
Why Study with Royal Open College
Royal Open College is a trusted CPD-accredited training provider dedicated to helping professionals build confidence, leadership, and compliance in the UK job sector. Our expert-led online courses are designed to fit around your lifestyle, giving you the flexibility to study anywhere, anytime. CPD-accredited and employer-recognised qualifications trusted across the UK
Enrol today to develop practical skills and build confidence in customer service with the CPD-accredited Customer Service Training, designed to strengthen your skills and real-world understanding.
- Expert tutors with essential real-world experience
- 100% online learning with UK-based learner support
- Affordable, transparent pricing with no hidden fees
- Trusted by thousands of UK learners and global professionals
Course Curriculum for Customer Service Training
Explore the basics and importance of customer service. Understand its role in business success.
Module 02: Communication Skills
Learn effective verbal and non-verbal communication techniques. Improve clarity and customer engagement.
Module 03: Understanding Customer Behaviour
Discover factors influencing customer decisions. Apply insights to tailor service approaches.
Module 04: Product Knowledge
Gain detailed understanding of products and services. Use knowledge to enhance customer support.
Module 05: Customer Service Standards
Review sector best practices and quality expectations. Learn to consistently meet service benchmarks.
Module 06: CRM (Customer Relationship Management)
Understand CRM systems and benefits. Apply tools for managing customer relationships effectively.
Module 07: Telephone Etiquette
Master professional phone communication skills. Enhance customer experience through tone and clarity.
Module 08: E-mail Etiquette
Develop clear and courteous email writing skills. Manage customer queries efficiently online.
Module 09: Written Communication
Improve writing for various customer service contexts. Ensure accuracy and professionalism in messages.
Module 10: Social Media Customer Service
Explore social media platforms for customer interaction. Learn to respond promptly and appropriately.
Module 11: Live Chat Support
Understand live chat best practices. Use chat tools for real-time customer assistance.
Module 12: Sales and Service
Integrate sales techniques with service delivery. Support customer needs while promoting products.
Module 13: Service Recovery
Learn methods to address service failures. Restore customer satisfaction effectively.
Module 14: Upselling and Cross-Selling Techniques
Develop strategies to increase sales ethically. Enhance customer value through relevant offers.
Module 15: Customer Service Metrics and KPIs
Identify key performance indicators in service. Use data to monitor and improve outcomes.
Module 16: Handling Customer Complaints
Apply techniques for complaint resolution. Maintain professionalism during difficult conversations.
Module 17: Handling Challenging Situations
Build skills to manage conflict calmly. Use problem-solving to achieve positive results.
Module 18: Cultural Awareness and Diversity
Recognise the importance of diversity in service. Adapt approaches to meet varied customer needs.
Curriculum
- 3 Sections
- 20 Lessons
- Lifetime Access
- Customer Service Training18
- 1.1Module 2: Communication Skills
- 1.2Module 1: Introduction to Customer Service
- 1.3Module 3: Understanding Customer Behaviour
- 1.4Module 4: Product Knowledge
- 1.5Module 5: Customer Service Standards
- 1.6Module 6: CRM (Customer Relationship Management)
- 1.7Module 7: Telephone Etiquette
- 1.8Module 8: E-mail Etiquette
- 1.9Module 9: Written Communication
- 1.10Module 10: Social Media Customer Service
- 1.11Module 11: Live Chat Support
- 1.12Module 12: Sales and Service
- 1.13Module 13: Service Recovery
- 1.14Module 14: Upselling and Cross-Selling Techniques
- 1.15Module 15: Customer Service Metrics and KPIs
- 1.16Module 16: Handling Customer Complaints
- 1.17Module 17: Handling Challenging Situations
- 1.18Module 18: Cultural Awareness and Diversity
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Course Features
- Lectures 20
- Quiz 0
- Duration 6 Hours
- Skill level All levels
- Language English
- Students 562
- Assessments Yes
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- 01223 944865
- info@royalopencollege.org
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